The story centers on New energy vehicles teams who create response plan and customer comms.
Overview
Background
Core collaborators include Battery engineer, Support manager, Safety lead, each adding context in a fast-moving thread.
Without a structured capture, decisions blur and follow-through slows.
Intervention
When the thread hits a decision point, the team triggers “@Holycrab_AI summarize battery incidents and output response + comms plan”. Holycrab AI then Vehicle logs, on-site reports, diagnostics, Classify cause -> define response -> craft comms, Response plan + comms script + follow-up list.
The distilled output stays tied to the original context for quick review.
- Input Vehicle logs, on-site reports, diagnostics
- Process Classify cause -> define response -> craft comms
- Output Response plan + comms script + follow-up list
Deliverables & Impact
Deliverables include Response plan, Comms script, Follow-up list, giving the team a clear handoff.
Impact shows up as Response time: 6 hrs -> 30 min; Customer satisfaction: Higher.
- Response plan Inspection and repair steps
- Comms script Customer guidance
- Follow-up list Retest and outreach
Response time6 hrs -> 30 min
Customer satisfactionHigher
RecurrenceLower
Example
Prompt: @Holycrab_AI summarize battery incidents and output response + comms plan
Alert: temperature spike
Action: recall inspection + BMS update
Comms: temporary vehicle support